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|---|---|---|
| Editor's Ratings | ||
| Costs | ||
| Equipment | Leased | Leased |
| Monthly Price Range | $49.95 - $89.95/mo | $19.95 - $37.95/mo |
| Shipping | Free | Free |
| Contracts | 3-year contract required | Not Required |
| Return Policy | Only in the event of a death or transition to a care facility | 30-Day Risk-Free Trial; Equipment can be returned at any time |
| Product Features | ||
| Connection | Landline or Cellular | Landline or Cellular |
| Two-Way Talk | Yes | Yes |
| In-Home Backup Battery Life | 72 Hours | N/A |
| In-Home Backup Battery Life | 800 ft | 600 ft |
| On-the-Go Battery Life | Up to 10 years; Disposable | Up to 5 days; Rechargeable |
| Water-Resistant Help Buttons | Yes | Yes |
| GPS | Yes | Yes |
| 24/7 USA-Based Monitoring | Yes | Yes |
| Add-Ons | ||
| Fall Detection | No | Yes - $10 per month |
| Spouse Monitoring | $49 one-time fee, plus $10 per month | Extra button included at no additional charge |
| Wall-Mounted Help Buttons | Yes | Yes |
| Lockboxes | Yes | Yes |
| Contact | ||
| Phone Number |
Call for best price:
877-909-6735 |
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| Website | View Packages |
*We recommend calling because representatives can sometimes offer special deals or pricing. We make every effort to provide and maintain accurate information on our site. However, the businesses reviewed on our site may periodically change their pricing, equipment, and packages and there may be a lag between the time they make such changes and the time we become aware of such changes. If you identify any outdated or inaccurate information, please contact us here.
Generally, we recommend Medical Alert over Life Alert for their low costs and no contracts. Medical Alert’s pricing is less expensive whether you choose the monthly, semi-annual or annual plan. Medical Alert also includes two buttons with each plan so that a spouse or significant other is covered for no additional fee. However, if you are looking for a medical alert company that will install your system for you, Life Alert does offer that service for a fee.
Life Alert and Medical Alert are well-known throughout the medical alert industry for their reliability and commitment to helping seniors maintain their independence. Both of these companies offer waterproof, wearable devices that can help your loved one obtain help in the event of an emergency. In this piece, we’ll examine which one of these providers has the best medical alert system.
Before you go ahead with purchasing from one of these companies, you should take a closer look. On the surface, both of them offer very similar services; however, their respective prices and features are very different.
Thanks to their classic commercials, Life Alert is arguably the most widely known medical alert system out there. Founded in 1987, they’ve been keeping older adults safe through their range of in-home and on-the-go medical alert systems.
Presently, they offer four different medical alert systems, all of which provide quick access to their American-based professional monitoring centers. Here is an overview of each one.
| System | Monthly Starting Cost | Connection | For Use | Ideal For |
|---|---|---|---|---|
| In-Home | $49.95 | Landline | In-Home | Those who spend most of their time at home and have a landline. |
| In-Home Cellular | $59.95 | Cellular | In-Home | Those who spend much of their time at home but have no landline. |
| In-Home with Help Button | $69.95 | Cellular | In-Home | A person who wants additional protection in the bathroom. |
| In-Home and Mobile | $89.95 | Cellular | On-the-Go | A person who wants a mobile medical alert system. |
FYI: Life Alert does not list their prices on their website, meaning that some people receive discounts through negotiation.
Part of Connect America, the largest independent provider of medical alert systems, Medical Alert provides affordable solutions to those looking to retain their independence both in and outside their homes.
With each of their systems, Medical Alert also includes two help buttons (as opposed to the standard of one), making this system ideal for those who live with spouses or roommates. Here is an overview of their offerings.
| System | Monthly Starting Cost | Connection | For Use | Ideal For |
|---|---|---|---|---|
| At-Home Landline | $19.95 | Landline | In-Home | Someone who spends most of their time at home. |
| At-Home Cellular | $29.95 | Cellular | In-Home | Those who want a mobile medical alert system with the option of fall detection. |
| On-the-Go | $34.95 | Cellular | On-the-Go | Someone who wants a mobile medical alert system. |
| On-the-Go + Button | $39.95 | Cellular | On-the-Go | An active adult who wants protection outside the home. |
In terms of the actual equipment, both Life Alert and Medical Alert have similar offerings. They each offer both cellular and landline medical alert systems, in addition to mobile medical alert systems equipped with GPS location technology.
In our tests, both of their U.S.-based monitoring centers received our calls in under 45 seconds. Additionally, their response agents were courteous and professional.
Some other similarities include:
Despite offering nearly identical equipment, there are a few key differences between Life Alert and Medical Alert.
Automatic fall detection is one of the most important features you can have in a medical alert system. While it usually costs an additional monthly fee, this feature can be life-saving, particularly for those with dexterity issues.
While Medical Alert offers this feature for an extra $10 per month, Life Alert does not have a fall detection feature. Instead, they offer a wall-mounted help button that can be placed anywhere in your home. While this is certainly a welcome add-on, we would have liked to see fall detection actually built into their devices.
Immediately, it’s clear that Life Alert charges much more for their medical alert systems. Their in-home system starts at $49.95 per month, not to mention the addition of startup fees. Medical Alert, however, offers their in-home system for as low as $19.95 per month, making them one of the most affordable medical alert providers.
In addition to pricing, both of these providers differ in their service agreements. Medical Alert does not require any long-term contracts. While you may opt to pay annually, rather than monthly, in order to receive discounts, this is not required, and you may cancel your service at any time.
Life Alert, however, requires you to lock into a three-year service agreement, and this can only be canceled through death or a user’s transition to 24-hour care. Like Medical Alert, you may pay either monthly or annually, the latter of which gives you a discounted rate.
Most often, it’s difficult to put one medical alert system over another. The selection process is less about which company is best and more about which one is best for you. In this case, however, Medical Alert clearly comes out on top.
Unlike Life Alert, Medical Alert offers fall detection, and they don’t require you to lock into a long-term contract. Life Alert is also far more costly, no matter which way you spin it. While Life Alert definitely offers durable equipment and excellent customer service, we could say the same of Medical Alert, making the decision clear. Unless you’re uninterested in fall detection, and money is not a concern, Medical Alert is the clear winner.
